Refund policy

At Novula, we want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.

1. Returns

• You have 30 days from the date of delivery to request a return.
• To be eligible, items must be unused, in original packaging, and in the same condition you received them.
• To initiate a return, please contact us at ikjcollective@gmail.com with your order number and reason for the return.

2. Non-Returnable Items
Some items cannot be returned, including:

• Gift cards
• Downloadable products or digital content
• Items marked as final sale

3. Refunds

• Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 7–10 business days.
• Shipping costs are non-refundable, except in cases where we shipped the wrong item or a defective product.

4. Exchanges

• If you received a defective or incorrect item, we will gladly exchange it at no additional cost.
• To request an exchange, contact ikjcollective@gmail.com with your order number and photos of the issue.

5. Shipping Returns

• You will be responsible for paying your own shipping costs for returning your item, unless the item is defective or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Contact Us
For questions or assistance with returns and refunds:
Email: ikjcollective@gmail.com

We aim to make every shopping experience with Novula smooth and satisfying. Your happiness matters to us!