Shipping policy

At Novula, we strive to get your order to you as quickly and safely as possible.

1. Order Processing

• All orders are processed within 2–3 business days (excluding weekends and holidays) after payment is confirmed.
• You will receive a confirmation email once your order has been shipped, along with tracking information.

2. Shipping Time

• Standard shipping typically takes 6–10 business days to arrive, depending on your location.
• Please note that delivery times may vary due to factors outside of our control, such as customs delays or carrier issues.

3. Shipping Costs

• We offer free shipping worldwide.
• Free shipping promotions, if available, will be indicated at checkout.

4. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.
• You can use this tracking number to monitor your package through the carrier’s website.

5. International Shipping

• We currently ship to selected countries. International shipping times may vary and may take longer than the estimated 6–10 business days.

6. Lost or Delayed Packages

• While we work with reliable carriers, Novula is not responsible for delays caused by the shipping carrier.
• If your package is lost or significantly delayed, please contact us at ikjcollective@gmail.com, and we will assist you in resolving the issue.

7. Contact Us
For shipping inquiries or assistance:
Email: ikjcollective@gmail.com

We’re committed to delivering your Novula order safely and on time, so you can enjoy your purchase without worry.